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@ Cheshire Oaks Designer Outlet
Privacy & Cookies
Who we are:
Quickstitch at Cheshire Oaks Ltd
Unit 58A
Cheshire Oaks Designer Outlet
Kinsey Road
Ellesmere Port
Cheshire
CH65 9JJ
Our website address is: https://www.quickstitchcheshireoaks.co.uk
Important notice:
This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.
We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.
Personal Data we may collect and why:
Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you:
Contact details: your name, postal address, email address, and telephone number so that we can contact you in response to an enquiry you make via our website or in relation to the services that we have agreed to provide to you (for example, Clothing Alterations and Delivery Service);
Correspondence: we collect any additional personal data that you provide to us. If you contact us by email, letter, telephone, through our website or by any other means this data will be collected.
Survey responses: information from surveys that we may use for research purposes, if you choose to respond to them;
Transaction details: we or our third party payment system providers will collect information relating to transactions you carry out through our website or store and for the purposes of fulfilling your orders;
Details of visits to the website: details of your visits to our website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Cookies:
What are Cookies?
We collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our website in a way that matches your interests. Most major websites use cookies.
What cookies are used on this website?
The cookies we and our business partners use on our website are broadly grouped into the following categories:
Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our website or which allows communication between your browser and our website.
Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the website or feature is used.
User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our website.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
How can I reject or opt out of receiving cookies?
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our website. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: https://www.allaboutcookies.org.
Third party cookies
Some of the cookies described in the “What Cookies are used on our website” section above are stored on your machine by third parties when you use our website. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:
Internet Advertising Bureau website at https://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.
How we use your personal data:
We use your personal data for the following purposes:
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To provide you with the products and services you have requested
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To accept you as a new or returning customer and to provide you with the products and services you have requested in accordance with our Terms and Conditions.
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To send you service communications
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To communicate with you about the products and services that we provide, for example, contacting you to let you know about major changes to those products and services or changes to our Terms and Conditions.
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Direct marketing- If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services. You can unsubscribe from our direct marketing at any time by contacting us.
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To track your usage of our website, communications, products and services
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We use cookies and similar technologies to track your activity on our website so that we can provide important features and functionality, monitor usage, and provide you with a more personalised experienced.
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To provide and improve customer support
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We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services)
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To maintain our records and improve data accuracy- Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date, accurate and is destroyed in line with the Data Protection Regulations.
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To respond to enquiries, complaints and disputes- We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
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To investigate, detect and prevent fraud and comply with our legal obligations- In certain circumstances, we use your personal data only to the extent required in order for us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:
Consent
In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:
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sending you marketing communications about our products and services;
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conducting marketing research;
Who we share your personal data with
We may provide your personal data to our suppliers and service providers, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.
In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.
How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
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legal obligation(s) under applicable law to retain data for a certain period of time;
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statute of limitations under applicable law;
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potential or actual disputes;
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guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
Your rights:
You have the following rights regarding your personal data:
1. Right to be informed-You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
2. Right of access- You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.
3. Right to rectification- You are entitled to have your personal data corrected if it is inaccurate or incomplete.
4. Right to erasure- This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. Right to restrict processing- You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
6. Right of data portability- You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to object to processing- You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
8. Right to withdraw consent to processing- If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
9. Right to make a complaint to the data protection authorities- You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.
How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our website.
If you’re not satisfied with our response to any enquiries, complaints or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by writing to:
Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; calling: 0303 123 1113; or submitting a message through the ICO’s website at: ico.org.uk
Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
This Privacy Policy was last updated on 06 March 2022.